Contact us
Support is by email and you get a reply from a person. Telephone is for the hours below. Bugs in WinBastion go to the public issue tracker so the fix helps everyone.
Ways to reach us
or hello@winbastion.com. Support is by email: it lets us look things up properly and send you exact steps. Typical response time: usually within two working days.
Telephone
Support hours: Monday to Friday, 10:00–18:00 IST (UTC+5:30). Outside those hours, email is faster.
Registered address
EBITA AI PRIVATE LIMITED (EBITA.AI)L.R. Towers, 39/2475-B1, South Janatha Road
Palarivattom, Ernakulam
Kerala 682025, India
Legal entity: EBITA AI PRIVATE LIMITED (brand: EBITA.AI), a private limited company registered with the Registrar of Companies, Ernakulam, registration number 103358. WinBastion is its brand and micro-tech unit.
Bug reports and feature requests
Report a bug, request a feature or say thanks
The feedback form takes bug reports, feature requests, comments and ideas for new tools, with screenshots and logs attached, and gives you a ticket id. Include the program version (Settings shows it), your Windows edition and what you expected to happen. Developers: public issue tracker on GitHub (synced with this queue).
Business details
- Legal name
- EBITA AI PRIVATE LIMITED
- Registration
- Private limited company, registration number 103358, Registrar of Companies, Ernakulam, Kerala, India
- Brands
- EBITA.AI; WinBastion (micro-tech unit and product family)
- Business website
- https://winbastion.com
- Support URL
- https://winbastion.com/contact.html
- Support email
- mustafa@ebita.ai
- Telephone
- +91 99463 99946
- Support hours
- Monday to Friday, 10:00–18:00 IST
- Response time
- Usually within two working days; complaints are acknowledged within 48 hours
- Grievance officer
- Mustafa Saidalavi, mustafa@ebita.ai (see the Privacy Policy and the Refund Policy)
What to include in a support email
- Which program and which version (WinBastion shows it in Settings and in About).
- Your Windows edition and version (Settings > System > About).
- What you did, what you expected, and what happened instead. A screenshot helps.
- For payment questions: the transaction id and date from the receipt the payment provider sent you. Never send card numbers.
Legal pages: Terms of Service, Privacy Policy, Cancellation and Refund Policy. If a tool helped you, the Support page is where a tip goes.