Feedback
Thank you
If the address bar shows a ticket id after the # (it looks like WB-2026-000123), that is your reference. Keep it for your records; the page after a normal submission shows it in full.
What happens next
We read every message. If you left an email and asked us to, we reply within two working days (Monday to Friday, 10:00–18:00 IST). There is no automatic reply and no ticket-system email.
- A bug fix is announced in the release notes of the program concerned.
- A feature request or an idea for a new tool may take longer or may be declined; we say so if you asked to be contacted.
- Feedback, suggestions, questions and thank-yous are read by the owner, and the thank-yous are kept and re-read on bad days.
To add more information
Reply to the email you receive from us, or send another message and put the ticket id in the title so we can join the two. To have your message and its attachments deleted, email mustafa@ebita.ai quoting the id.